Privacy Policy
Last updated: 6 September 2026
Barbarians Group (Barbarians WA, registered with the Australian Charities and Not-for-profits Commission) is a Western Australian charity raising funds and delivering programs for suicide prevention and mental health. We take the privacy of our donors, supporters, volunteers, event attendees and website visitors seriously.
This policy explains what personal information we collect through barbariansgroup.org.au and our related activities, how we use it, who we share it with and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
The information we collect depends on how you interact with us. It may include:
- Your name, email address, phone number and postal address
- Donation details, including the amount, date and any message you leave with your gift
- Event registration and ticketing details, including dietary requirements where you provide them
- Volunteer and program participant details, including emergency contact information where relevant
- Business or organisation details if you sponsor or partner with us
- Any information you include in a message sent to us through the website, by email or by phone
We do not store your credit card or bank details. Donations and ticket purchases are processed by third-party payment providers and your payment information is handled under their own privacy policies.
Because of the nature of our work, you may choose to share information about your own mental health or personal circumstances with us, for example when registering for a workshop or reaching out for support. We treat this as sensitive information and only collect it with your consent. We only use it for the purpose you shared it for.
How we collect it
We collect personal information directly from you when you:
- Make a donation, whether once off or recurring
- Register for or purchase tickets to an event
- Subscribe to our newsletter or updates
- Apply to volunteer or take part in a program
- Complete a contact or enquiry form on the website
- Contact us by email, phone or social media
- Interact with our fundraising or sponsorship activities
Occasionally we receive personal information from third parties, such as a fundraising platform or ticketing service you have used, or a sponsor who has passed on your details for a specific purpose. Where this happens, we will only use the information for the purpose it was provided for.
How we use it
We use your personal information to:
- Process donations and issue tax receipts
- Manage event registrations, ticketing and attendance
- Coordinate volunteers and program participants
- Respond to your enquiries and requests
- Send you updates about our work, events and fundraising, where you have opted in
- Report to regulators and funding bodies as required by law
- Improve our website, programs and communications
You can unsubscribe from our emails at any time using the link in each email or by contacting us.
Who we share it with
We do not sell or rent personal information. We may share it with:
- Payment processors, ticketing platforms and fundraising platforms that handle donations and registrations on our behalf
- Email and communication services used to send our newsletters and updates
- Website hosting, maintenance and analytics providers
- Program partners and trainers who deliver workshops or events with us, where necessary to run the program
- Professional advisers, including accountants and auditors
- Government agencies, regulators or law enforcement where required by law
Where we use service providers, we only share what is needed for them to do their job and we take reasonable steps to make sure they protect your information.
Some of our service providers store data outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is protected to a standard consistent with Australian privacy law.
Website, cookies and analytics
Our website uses cookies and similar technologies to help it function and to help us understand how visitors use it. We may use tools such as Google Analytics, which collect information about your visit, including pages viewed, time on site and the type of device and browser used. This information is aggregated and does not identify you personally.
You can control or disable cookies through your browser settings. Doing so may affect how some parts of the website work.
Our website may include links to third-party sites, including social media and fundraising platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
How we protect it
We store personal information in secure systems with access restricted to people who need it to carry out their role. We use reasonable physical, technical and administrative safeguards to protect against loss, misuse, unauthorised access or disclosure.
No system is completely secure, and we cannot guarantee the security of information transmitted over the internet. If we become aware of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law. Donation records are kept for the period required for tax and charity reporting purposes. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
Access and correction
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time. There is no charge for making a request, though in some cases we may need to verify your identity first.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can look into it. We will acknowledge your complaint and aim to resolve it as quickly as possible.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.
Contact us
Barbarians Group
Email: info@barbariansgroup.org.au
Phone: 0402 214 987